♡ Policy ♡

POLICY (PLEASE READ !!!)

Welcome to KissMyCrystals jewelry! We are thrilled to have you here and excited for you to explore the amazing styles and deals we offer. ✨

Operating Hours

• Response/communication time frame to emails/inbox message request are from 11pm-8pm Monday-Sunday. 
• We are closed on all federal holidays 

Shipping Policy 

• Shipping & tracking is available domestically USPS 2-4 days until further notice.

• We are located in Mableton, Georgia (Metro Atlanta area) and we ship to all areas of Georgia, as well as the U.S.

• If there are any questions or concerns about your order don't hesitate to inbox us : @kissmycrystalss on Instagram as well as all social media platforms. Or send us a message via email : [email protected]

Refunds & Exchanges

KissMyCrystals has a strict NO REFUND POLICY. We are not accepting exchanges due to sanitary reasons.

We provide a one time replacement within 7 days of your items if it breaks. To be eligible for replacement, you must send us a picture &/or video proof of damage. Also, please provide your order number, along with date of when your order was placed. 

If your replacement requests is approved, we will then ship you a replacement of the damaged item. However, if the style you ordered becomes out of stock, you will have the option to chose another item you would like <3. 
 

Incorrect Address

Please thoroughly check your address before completing you order. We are NOT responsible for any lost or stolen packages. If your package is returned due to wrong address you will be charged a reshippment fee. 

If your package is showing delivered & you have not yet recieved it, please allow USPS an additional 24-48 hours to deliver. Please contact USPS if you have any questions in regards to your order. Once we ship your items out, we are no longer in control of your package. 


Address Change

If you've noticed a mistake on your address please reach out to us within 24 hours to make corrections for your address. Once order is shipped, we will not be able to make any further address changes. 

PLEASE LEAVE A REVIEW !!!

Once you have shopped with me, please leave a review on the website and/or post @kissmycrystalss tag us! It is not mandatory but it would greatlyyy appreciated! ✨

ALL SALES ARE FINAL 🎀🎀🎀!
I am more than grateful for all the love and support. Stay grounded Beauty🌱💖💋✨!